PETAL DRESS

For all orders exceeding a value of 100USD shipping is offered for free.

Returns will be accepted for up to 10 days of Customer’s receipt or tracking number on unworn items. You, as a Customer, are obliged to inform us via email before you return the item.

Otherwise, standard shipping charges apply. Check out our delivery Terms & Conditions for more details.

Refund Policy

As a made-to-order and limited-inventory brand, Big Bright Life does not offer refunds on any orders once placed.

EXCHANGE TIMELINE

Once a exchange request is approved, the process — including quality check, confirmation, and dispatch/credit note issuance may take up to 15 business days from the date we receive the item back at our facility.

FINAL SALE

We do not accept returns, exchanges, or issue credit notes on the following:

• Items bought on sale, discounts, flash sales
• Orders placed using coupon codes or promotional offers
• Customized or personalized orders
• Items purchased using credit notes
• Gift cards

These are considered FINAL SALE, and no exceptions will be made.

DAMAGES & ISSUES

If your order arrives with a defect or damage:

• You must inform us within 24 hours of delivery.
• Provide a video of unboxing and images to support your claim.
• Damage claims made after this period or without sufficient evidence will be rejected.